Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of ZunderFlow. ZunderFlow has three apps: the Partner App (the team app for a business's staff and sales agents), the Client App (the dealer app and web portal) and the Rider App (the delivery app). Together the three apps are "the platform". ZunderFlow also includes the website zunderflow.com and its free tools. The platform and the website with its tools are together the "Services".

ZunderFlow is run by Zunderdog LLP, #120/A, Velsao, P.O. Cansaulim, Goa 403712, India ("we" or "us"). We are the party you contract with. Send notices to us by post at that address or by email to support@zunderflow.com.

"You" means the business that subscribes (a "merchant") or the person using a free tool. The merchant's staff, sales agents, customers and riders are "end users" who use the platform under the merchant's account.

You accept these Terms by signing an order form or by ticking to accept them when you set up an account or by using the platform. If you use a free tool you accept them when you press Generate Invoice or View My Results. If you only browse the website these Terms don't bind you. If you don't agree, please don't use the Services.

• ZunderFlow is for businesses. You must be at least 18. If you accept these Terms for a business you must have the authority to bind it. You confirm that you use the paid Services for your business and not as a consumer.
• Merchants are responsible for their end users. Customers, riders, staff and sales agents aren't parties to these Terms. The merchant must make sure they follow the acceptable use rules in section 17 and is responsible for what they do on the platform.
• Don't use the Services if the laws of India bar you from doing so.

Your agreement with us is made up of these documents:

1. the order form that sets out your plan, fees, term and any special terms. A proposal or quote counts as an order form only when both of us have signed it or you have accepted it in writing as your order form;
2. the Data Processing Addendum ("DPA") which applies to personal data we process for you;
3. these Terms.

If they conflict, the order form comes first for what it covers. Next comes the DPA for personal data and then these Terms. An order form changes the DPA only if it names the DPA clause it changes. Our Privacy Policy and Cookie Policy explain how we handle data. They aren't part of the agreement and don't change it.

ZunderFlow is a dealer ordering app that lets merchants run orders, pricing, deliveries and reports. It has three apps:

• Partner App: merchants and their staff manage products, orders, customers, pricing, deliveries and reports, with AI help, automation and integrations such as Zoho Inventory.
• Client App: merchant-approved customers browse products, place and track orders, get stock alerts, reorder and reach the merchant through several channels.
• Rider App: riders manage assignments, update order status, navigate routes, share live location and confirm deliveries with proof of delivery.

ZunderFlow works alongside your accounting system. It isn't your book of accounts and it doesn't file returns or issue tax invoices, e-invoices or e-way bills (see section 14).

Merchants

• Merchant accounts are set up with us and become active once we approve them.
• Give us accurate details about your business and your tax numbers and keep them current.
• You can give your staff and sales agents role-based access. Each person needs their own sign-in. You're responsible for who has access.

Customers

• Only customers a merchant adds or approves can sign in to the Client App. A merchant may freeze or block a customer's access at its discretion.

Riders

• Riders register through the merchant. The merchant decides what verification to ask for and approves each rider's account.

Account security

• You are responsible for keeping sign-in details confidential and for everything done under your account. Tell us at support@zunderflow.com at once if you suspect someone else is using it.

• Term and renewal. A subscription runs for the term in the order form. Unless the order form says otherwise it renews for the same length when the term ends. We email you a reminder at least 30 days before a renewal (7 days if your term is shorter than 90 days). To stop a renewal, tell us in writing at any time before the renewal date. The subscription then ends when the current term does. If we miss the reminder you can cancel within 30 days after the renewal and we refund the fees for the period after your notice.
• Fees. You pay the fees in the order form in Indian rupees. Fees are exclusive of GST and other taxes unless the order form says otherwise. We issue a GST invoice for each payment so give us your correct GSTIN and billing state. If the law makes you deduct tax at source (TDS), deduct only that amount and send us the certificate within the time the law allows. If you don't send the certificate in time, the amount you deducted counts as unpaid. You pay any stamp duty on the order form. We invoice in advance for each billing period. An invoice is due within the number of days in the order form or, if that states none, within 15 days.
• Changes to fees. Fees stay fixed for the term. For a renewal we may change them if we tell you at least 60 days before the renewal date (30 days if your term is shorter than 90 days).
• Refunds. Fees you've paid aren't refundable if you stop using the Services part-way through a term. We refund the fees for the unused part of the term when:
  • you end the agreement because we materially breached it and didn't fix it within 30 days of your written notice;
  • we end it for any reason other than your breach;
  • the DPA lets you leave;
  • you cancel after a renewal because we missed the reminder;
  • you leave because of a change to these Terms (section 23) or because you object to a transfer (section 25).
  One-off setup fees aren't refunded unless the order form says so. We also refund anything the law requires.
• Late payment. If an invoice is unpaid we may suspend the Services after 7 days' written notice (see section 20). Fees keep running while we suspend for your non-payment or your breach. They pause while we suspend for any other reason. If we end the agreement (or it ends under section 20 after a suspension for non-payment) because you didn't pay an undisputed invoice within 30 days of our written notice, you owe the fees for the rest of the current term as reasonable compensation for our loss. We take off the costs we save by not providing the Services and any fees for the same period that you already owe. If you think the sum is more than our real loss you can ask us to review it.
• Disputed invoices. If you dispute part of an invoice tell us in writing within 14 days of the invoice and say why. Pay the rest on time. We sort it out in good faith. We won't suspend you or charge the compensation above for a part you dispute in good faith. A dispute raised later is still looked at. It doesn't stop a suspension or the compensation above unless we agree. Not paying an undisputed invoice is a material breach.
• Payments. Payments are handled by payment providers. If you pay through a gateway the gateway's terms apply to the payment.

• Setup work such as data import, branding and integrations is described in the order form. Give us complete and accurate data and check the import within 7 days.
• A pilot is a subscription for the pilot group and period in the order form. These Terms apply to it. A pilot doesn't renew unless the order form says so. A pilot that is free of charge is treated like a free tool for sections 8 and 21. Either of us can end a pilot on 7 days' written notice. This replaces the 90 days in section 20. If you paid for the pilot we refund the fees for the period after it ends. A free pilot that processes personal data keeps the DPA. The cap in section 21 applies to it.
• If you go above the number of dealers or users in your plan we may charge for the extra at the order form's rate.

• We aim to keep the platform available and to fix problems quickly. We try to tell you before planned maintenance. These are targets and not guarantees. Unless your order form includes a service level we don't promise a particular uptime or response time and no service credits apply.
• We aren't responsible for outages or delays caused by things outside our reasonable control such as internet or power failures or a failure of a payment gateway or a mobile network. A failure of one of our own sub-processors, for example our hosting provider, isn't such an event unless the sub-processor was itself hit by one. We are responsible to you for our own sub-processors as the DPA says. Section 21 limits our liability for their failures in the same way as for any other.
• We provide platform support for technical issues, account access and integrations by email, phone and WhatsApp during Indian business hours. We aim to reply within a reasonable time.
• Customers can raise issues about orders or delivery in the Client App and the merchant sees them in the Partner App. The merchant is responsible for resolving issues about its products, prices and deliveries.

• Customers can order through the Client App, WhatsApp, email and other channels a merchant sets up. All orders land in ZunderFlow. Merchants can also create orders for customers.
• Orders depend on product availability and the merchant's acceptance. Merchants can edit an order before fulfilment. A customer can cancel before the merchant accepts it. After that it's the merchant's decision.
• The merchant sets product prices, which can vary by customer group, price list and discount. The Client App shows the price that applies.
• The contract for the goods is between the merchant and its customer. ZunderFlow isn't a party to it.

• Merchants assign riders to orders and riders can accept or decline. Riders are responsible for timely pickup and delivery and for keeping the status up to date.
• Riders share live location during an active delivery. The merchant and the customer for that order can see it. Tracking stops when the delivery ends.
• Riders may need to confirm delivery and upload proof of delivery. The merchant reviews delivery disputes using the evidence on the platform such as location data, delivery images and messages.
• We provide software only. We don't hire, pay or direct riders. The merchant is responsible for them.

• Merchants are responsible for the accuracy of their product information: descriptions, variants, prices and stock levels.
• Out-of-stock products can trigger automatic notifications to customers. Merchants control which products are active.
• Stock data synced from Zoho Inventory or another system is only as accurate as that source. We aren't responsible for discrepancies that start there.

• AI chatbot. It gives insights from a merchant's data. The insights are advisory and aren't business, financial, tax or legal advice.
• AI-written content. Product descriptions and similar content are drafts. The merchant reviews, edits and approves anything before it is published.
• AI-SEO. Structured data is generated from merchant data and merchants can switch it off. We don't promise any search ranking.
• Automated order collection. Orders from WhatsApp, email and other channels are read and processed automatically. The merchant sets up and checks those channels and checks that orders were read correctly.
• AI output can be wrong. Check it before you rely on it.

You can connect ZunderFlow to third-party services such as Zoho Inventory, Tally, Razorpay and Google Maps. If you switch one on:

• you authorise us to exchange the data it needs with that service (for example items, customers, price lists and sales orders);
• that service's own terms and privacy policy apply to it. We don't control those services;
• you keep valid credentials and permissions for it. We aren't liable for data loss, errors or outages caused by a third-party service you connect.

A merchant is responsible for the following.

• Its customers', riders' and staff members' data. The merchant decides why that data is collected. It must tell those people how it uses their data, get any consent the law requires (for example for tracking a rider's or a staff member's location) and answer their requests. This includes choosing what identity document (if any) it asks a rider for and asking for no more than it needs. We help under the DPA.
• Messages to its customers. The merchant is responsible for having its customers' permission for the broadcast notifications and stock alerts it sends through ZunderFlow by SMS, WhatsApp, email or push. It must also follow the rules of the messaging providers and the Indian telecom rules (such as DLT registration for SMS). We aren't liable for messages that are blocked or limited because it didn't.
• Tax invoices and GST. The merchant issues its own tax invoices. It is responsible for charging the right GST and for its returns and for its e-invoicing and e-way bills. ZunderFlow calculates tax from the rates and settings the merchant chooses and isn't a tax adviser. The merchant should have its chartered accountant check those settings.
• What it enters. The merchant needs the right to put its content and data on the platform and to have us process it.
• Its channels. The merchant is responsible for setting up and checking its WhatsApp, email and other order channels.
• Its end users. The merchant makes sure they follow these Terms.

• The merchant owns the data it puts into the platform. We use it only to provide and secure the Services for the merchant, as set out in the DPA.
• For personal data of the merchant's customers, riders and staff the merchant decides the purposes and we act as its processor under the DPA. For our own website and for running the merchant's account we are responsible as set out in the Privacy Policy.
• When a subscription ends, what happens to your data is set out in section 20.
• Our hosting and other service providers (sub-processors) are listed in the DPA. We tell you before we add or replace one (the DPA covers an urgent replacement).

• The platform's code, design, technology, documentation, trademarks and branding belong to us or our licensors. You get a right to use the platform during your subscription and nothing more.
• Merchants keep ownership of their business data, product content, branding and customer information. They give us a limited, non-exclusive licence to host, process and display that content only to provide the Services.
• You may not copy, modify, sell, lease or distribute any part of the platform or reverse engineer it without our written consent.
• If you give us feedback or suggestions we may use them freely without paying you.

You must not use the Services to:

• break any law or any person's rights;
• upload false or misleading product information or business data;
• host, upload or send content that is illegal, infringes someone's rights, is obscene, defamatory or threatening, impersonates another person, spreads malware or threatens the unity or security of India;
• host content that belongs to someone else and that you have no right to use;
• harm children;
• commit fraud or money laundering or help anyone to;
• get unauthorised access to other users' accounts, data or our systems or test our security without our written permission;
• introduce malware or put an unreasonable load on the platform;
• scrape or extract data from the Services by automated means without our permission;
• use the AI features to create misleading, defamatory or harmful content;
• get around or interfere with security features or access controls.

We may remove content or disable access if a court or authority orders it or if the content or the use breaks this section. Section 20 says how we do that for a paying merchant.

Each of us will keep the other's non-public business information confidential and use it only for this agreement. We will share it only with people who need it and are bound to keep it confidential. This doesn't cover information that is public through no fault of the person holding it or that they already knew or that they developed independently. It doesn't stop a disclosure the law requires (in which case the person disclosing will tell the other first where they lawfully can).

This lasts for the term and 3 years after. Personal data stays protected for as long as we hold it, under the DPA.

The GST Invoice Generator and the ERP Readiness Score are free. They are provided as they are. We may change or stop them at any time. We promise no uptime or support for them and no service level applies. Section 21 applies to them.

• GST Invoice Generator. It makes an invoice from the details you enter. Its output isn't tax advice. It doesn't generate an e-invoice (IRN) or an e-way bill and it doesn't file anything on the GST portal. You are responsible for checking the rates, HSN codes, place of supply, invoice numbers and everything else on an invoice before you issue it. Ask your chartered accountant if you're unsure. We save the invoice when you generate it and anyone with its share link can see it, as the Privacy Policy explains. Enter a buyer's details only if you're entitled to share them with us for this.
• ERP Readiness Score. The score is general guidance based on the answers you give. It is indicative. It isn't a recommendation of any product or provider and it isn't professional advice.

Nothing in these Terms takes away a right you have as a consumer that the law doesn't let us exclude.

Suspension. For a paying merchant we may suspend access:

• at once and without notice to stop a security threat or illegal activity;
• at once and without notice for a serious breach of section 17;
• at once and without notice because a court or authority requires it;
• for unpaid fees that aren't disputed in good faith, after 7 days' written notice;
• for any other breach of these Terms after notice and a reasonable chance to fix it (or at once if it is urgent).

We lift the suspension as soon as the cause is fixed. We tell you why we suspended where the law lets us. A suspension that lasts more than 90 days ends the agreement on the 91st day. If we suspended you for your non-payment or breach, section 6 treats it as ended for your breach. In every other case it counts as ended by us for a reason other than your breach.

Ending the subscription.

• You can stop a renewal as set out in section 6.
• Either of us can end the agreement if the other materially breaches it and doesn't fix it within 30 days of written notice. We can end it at once for fraud or illegal activity or a repeated or serious breach of section 17.
• We can end a subscription by giving you at least 90 days' written notice. We then refund the prepaid fees for the period after it ends.
• You can end the affected service as the DPA allows when you object to a new sub-processor.
• Either of us can stop a free tool for you at any time.

When it ends. When the subscription ends you can't use the platform any more. For 30 days we keep your account open so you can export your data. If the agreement ended because you didn't pay we open the account for export once the invoices that are overdue and not disputed in good faith are paid. The sum in section 6 isn't a condition of export. You then have 30 days or the time left until day 120 after the agreement ended if that is shorter. We delete the data on day 120 at the latest. We keep something only where the law makes us. Copies in backups are overwritten as the backups roll over. Fees due up to the end remain payable (and the amount in section 6 if it applies). Sections that by their nature continue, such as confidentiality, liability, indemnity and governing law, stay in force.

• Nothing in these Terms limits or excludes liability for fraud or wilful misconduct or any liability that the law doesn't allow to be limited or excluded.
• We provide the paid platform with reasonable skill and care. We don't promise that it will be uninterrupted, error-free or secure at all times. We give no other warranty. The free tools are provided as they are and as available.
• We aren't liable for indirect or consequential loss or for loss of profit, revenue or goodwill, even if we were told it could happen. If we lose or corrupt your data because we didn't follow the DPA, we will try to restore it from our latest backup and our liability for the loss stays within the limit below.
• Our total liability to you for all claims connected with the Services is limited to the fees you paid or owed us for the platform in the 12 months before the first event that gave rise to the claim. If the event happens in the first 12 months of the term the limit is the fees for those 12 months. Refunds we owe under these Terms don't count towards that limit. For the free tools we are liable only for what the law doesn't allow us to exclude.
• We aren't responsible for the acts, content or data of end users or other third parties or for third-party services you connect. Our own sub-processors are different: the DPA says we stay responsible for them.

The exclusion of indirect and consequential loss and the cap in this section apply to each of us in the same way. They don't limit your duty to pay fees.

If a third party makes a claim against us that is caused by your breach of these Terms or by content or data you put into the Services infringing their rights, you will cover the losses, damages and reasonable legal costs we incur because of it. We will tell you about the claim promptly and let you take charge of the defence and settlement. We won't settle without your agreement. We will give you reasonable help at your cost.

We may change these Terms. We change the "Last updated" date and post the new version here. We keep earlier versions available on request. For a material change we email paying merchants at least 30 days before it takes effect (sooner only if the law requires it). If a change makes your position materially worse and you don't accept it you can end your subscription before it takes effect and we refund the prepaid fees for the period after your subscription ends. Using the Services after the date means you accept the change.

A change to the Terms doesn't change an order form you have already signed unless the law requires it or you agree. These Terms replace the version last updated on 27 February 2026. If you started using the platform before 21 October 2026, the earlier version stays in force for you until the date in the email we send you about these Terms. That date is at least 30 days after we send the email. We will send that email within 60 days of 21 October 2026. If we are late with it the earlier version stays in force for you until the date in the email we send you.

• These Terms are governed by the laws of India.
• If there is a dispute one of us gives the other written notice of it and we talk in good faith for 30 days from that notice to try to settle it.
• If that doesn't settle it the courts in Goa, India have exclusive jurisdiction. The 30-day talk doesn't apply to a claim for fees that aren't in dispute or to a request for urgent relief. Either of us can go to any court to enforce a judgment. Where the law requires mediation before a court case we follow it first.

• Entire agreement. The order form, the DPA and these Terms are the whole agreement between us about the Services. They replace anything said or written before. Neither of us relies on a promise that isn't in them (apart from fraud). Statements on our website or in a presentation describe the product. They aren't promises of a service level.
• Electronic records. Agreements and notices in electronic form are valid, as the Information Technology Act, 2000 provides.
• Notices. We send notices to the email address on your account or order form. You send notices to us as set out in section 1. Notices under the DPA go to the same addresses. An email is received on the next day that isn't a Sunday or a public holiday in Goa. A letter is received 5 days after posting.
• Assignment. You can't transfer your rights without our written consent. We can transfer this agreement to a group company or to a successor to the business if it takes on our duties in writing. We tell you at least 30 days before and you agree to that in advance. If you object on reasonable grounds you can end the subscription before the transfer and we refund the prepaid fees for the period after it.
• Force majeure. Neither of us is liable for a delay caused by something outside our reasonable control, other than a duty to pay money. A failure of our own sub-processor counts only if it was itself caused by such an event.
• If a part is invalid. The rest of the Terms stays in force. If either of us doesn't enforce a right at once it hasn't given it up.
• Third parties. End users and other people who aren't parties can't enforce these Terms.

• Email (support and notices): support@zunderflow.com
• Phone: +91-9940285902
• Post: Zunderdog LLP, #120/A, Velsao, P.O. Cansaulim, Goa 403712, India
• Privacy requests and complaints: our Grievance Officer, Zubin Souza, Founder & CEO, at privacy@zunderflow.com